What We Store and What We Do Not
Summary
A plain language summary of the data vpn.now keeps to run your account, the browsing activity it never collects, and where to verify both.
On this page
What we never store
We never store your browsing activity, your DNS queries, or the contents of your traffic. The servers are built so that this data is not written down anywhere. We cannot hand over records we do not have.
We avoid absolute marketing claims on purpose. Instead of slogans, we publish exactly how data flows through our systems on the transparency page, including the data handling section.
What we do store
Running a paid service requires some data. Here is the complete list:
- Account data: your email address and password hash.
- Billing data: invoices and payment method tokens. We never see full card numbers.
- Device data: the device names you choose and their public keys, so the servers know which connections are allowed.
- Aggregate load data: how busy each server is overall, with no per-user detail. This powers the server status page.
What this means in practice
A VPN hides your IP address from websites you visit and can help protect your traffic on public Wi-Fi. It does not make you anonymous everywhere online. Websites can still recognize you if you log in to them, and your device can still be tracked through cookies or browser fingerprinting.
For an honest look at the limits, read what a VPN does and does not hide. To see what your provider can observe with and without a VPN, read what does your ISP see.
Questions about your data
You can request a copy of your account data or ask for deletion at any time. Deletion steps are in deleting your account. For anything else, contact support and choose the "Privacy" category.