Get help setting up and using your VPN
How can we help? Everything about using vpn.now: your account, billing, devices, and connections. Looking to learn about VPNs in general? That is what the learning hub is for. Cannot find an answer? Our team replies within 1 business day.
Popular: Manual setup, refunds, password reset
Start here
Four quick paths cover most of what people need on day one.
Download the app
The fastest way to connect. Install the native app and turn it on. No config files to manage.
Set up by hand
Prefer the official tunnel app and your own config file? This is the power-user path.
Manage your account
Add devices, download configs, change your plan, or update billing from your dashboard.
Learn about VPNs
New to VPNs? The learning hub explains what they do, what they do not, and the basics in plain language.
Browse by topic
Eight topics cover everything from your first connection to server load levels.
Cost
vpn.now is free for everyone. What that means, how we keep it free, and what happens to your account.
4 articles
Popular articles
The answers people look for most often.
Getting Started
Add Your First Device
Register a device in your vpn.now dashboard, name it, pick a server, and generate the config file it needs to connect.
Troubleshooting
Cannot Connect to the VPN
A step by step checklist that fixes most failed VPN connections, covering your internet, server status, firewall, antivirus, and the config file.
Cost
Refunds and Unexpected Charges
vpn.now is free, so there is nothing to pay and nothing to refund. Here is what to do if you were charged unexpectedly.
Getting Started
Download Your Config File
Where to find your .conf file in the dashboard, how to move it to your device safely, and how to import it on each platform.
Account
Reset Your Password
Forgot your vpn.now password or want to change it? Here is how to reset it from the login page or your account settings in minutes.
Troubleshooting
Fix Slow VPN Speeds
Why VPN speed varies and the changes that make the biggest difference: a closer server, a less busy server, stronger Wi-Fi, and fewer busy devices.
Manual setup guide
Step by step for Windows, macOS, Linux, iPhone, and Android using the official tunnel app and your downloaded config file.
Read the manual setup guideHow your keys work
A fresh private key is delivered over HTTPS with each config and is not retained by us. You can rotate it any time.
Read about our VPN protocolStill need help?
Send our support team a message. A real person reads every ticket and answers within 1 business day.
Contact support