How can we help?
Everything about using vpn.now: your account, billing, devices, and connections. Looking to learn about VPNs in general? That is what the learning hub is for. Cannot find an answer? Our team replies within 1 business day.
Popular: Manual setup, refunds, password reset
Start here
Four quick paths cover most of what people need on day one.
Download the app
The fastest way to connect. Install the native app and turn it on. No config files to manage.
Set up by hand
Prefer the official tunnel app and your own config file? This is the power-user path.
Manage your account
Add devices, download configs, change your plan, or update billing from your dashboard.
Learn about VPNs
New to VPNs? The learning hub explains what they do, what they do not, and the basics in plain language.
Browse by topic
Eight topics cover everything from your first connection to server load levels.
Getting Started
New to vpn.now? Set up your account, pick a plan, and connect your first device.
5 articles
Account
Manage your login, email address, password, and account data.
3 articles
Billing
Payments, invoices, refunds, and how to cancel or change your subscription.
4 articles
VPN Setup
Step by step setup guides for Windows, macOS, Linux, iPhone, and Android.
5 articles
Troubleshooting
Fix connection failures, slow speeds, and DNS problems.
3 articles
Privacy
What data we store, what we never store, and how to check your VPN is working.
3 articles
Security
Protect your account, spot scams, and report security issues to us.
3 articles
Servers
Pick the best server, read load levels, and check live server status.
3 articles
Popular articles
The answers people look for most often.
Getting Started
Add Your First Device
Register a device in your vpn.now dashboard, name it, pick a server, and generate the config file it needs to connect.
Troubleshooting
Cannot Connect to the VPN
A step by step checklist that fixes most failed VPN connections, covering your internet, server status, firewall, antivirus, and the config file.
Billing
Refunds and the 30 Day Guarantee
Every new vpn.now subscription comes with a 30 day money back guarantee. Here is what is covered, how to request a refund, and the timing.
Getting Started
Download Your Config File
Where to find your .conf file in the dashboard, how to move it to your device safely, and how to import it on each platform.
Account
Reset Your Password
Forgot your vpn.now password or want to change it? Here is how to reset it from the login page or your account settings in minutes.
Troubleshooting
Fix Slow VPN Speeds
Why VPN speed varies and the changes that make the biggest difference: a closer server, a less busy server, stronger Wi-Fi, and fewer busy devices.
Manual setup guide
Step by step for Windows, macOS, Linux, iPhone, and Android using the official tunnel app and your downloaded config file.
Read the manual setup guideHow your keys work
Your private key is generated on your device, never stored by us, and you can rotate it any time.
Read about our VPN protocolStill need help?
Send our support team a message. A real person reads every ticket and answers within 1 business day.
Contact support