How refunds work at vpn.now

vpn.now currently provides one free service. We do not ask for a card, take payments, create invoices, or charge renewal fees. That means there is no vpn.now purchase to cancel and no payment for us to refund.

The free service

The vpn.now free plan has no trial clock and does not turn into a paid subscription. It does not expire, and we never ask for a payment method when you create an account. You can use unlimited data and devices, with connection speed capped at up to 10 Mbps.

Because the charge is zero, there is no refund process to complete. You can simply disconnect, remove the apps, or delete your account whenever you choose.

If you see an unexpected charge

A charge using the vpn.now name did not come from our current service. Do not reply to the message or provide a card number, password, or security code.

What to do now

1. Check the merchant name and transaction details in your bank or card account.
2. Contact your bank or card provider through the number printed on the card or its official app.
3. Tell our support team what name appeared on the charge, but do not send a full card number.

Unexpected payment requests may be phishing. Our guide to avoiding phishing scams explains how to check a message safely.

Stopping or deleting your account

There is no subscription to cancel. To stop using vpn.now, disconnect and remove the app. To remove your account data too, use the delete option in your account dashboard or follow the guide to deleting your account.

If paid services are introduced later

If vpn.now introduces a paid service in the future, we will publish the price, renewal terms, cancellation rules, and refund terms before anyone can buy it. Nothing will start charging automatically, and this page will be updated before a payment option goes live.

Contact

Questions about this policy or a suspicious charge? Contact support. Include the email on your account and the merchant name shown on the charge, but never send a full card number or password.