Refunds and Unexpected Charges
vpn.now is free, so there is nothing to pay and nothing to refund. Here is what to do if you were charged unexpectedly.
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Steps and answers
There is nothing to refund
vpn.now is free. We never take a payment and never ask for a card, so there is no charge to refund.
If you believe you were charged by something using the vpn.now name, it did not come from us. Do not share any card details, and contact support so we can help you flag it. Treat any "vpn.now invoice" email asking for payment as suspicious; see avoiding phishing scams.
Check an unexpected charge safely
- Open your bank or card provider's official app and read the full merchant description. Do not use a phone number or link from the suspicious message.
- Contact the provider using the number printed on the card or published on its official website. Ask it to identify the merchant and explain the dispute process.
- Send vpn.now support the merchant name, date, amount, and the email address that received the message. Never send a full card number, password, or security code.
We can confirm that the charge did not come from vpn.now and investigate misuse of our name. Only the bank or payment provider can reverse a charge from an unrelated merchant.
If the charge started with an email
Keep the message without clicking its links or opening attachments. Record the sender address and the website address shown when you hover over a link. Forward those details to support so we can investigate the impersonation, then mark the message as phishing in your email service.