Most VPN issues can be resolved with simple troubleshooting steps. Follow this guide to diagnose and fix common problems.
Connection Issues
Failed to Connect
Check Internet Connection
Verify your base internet connection is working
Try Different Server
Connect to another server location
Restart VPN App
Close and reopen the VPN application
Frequent Disconnections
Check Network Stability
Ensure stable internet connection
Update VPN App
Install latest version of VPN client
Change Protocol
Try a different VPN protocol
Speed Issues
Slow Connection
- Choose closer server location
- Switch to faster protocol (WireGuard®)
- Use split tunneling for specific apps
High Latency
- Select low-latency servers
- Use wired connection if possible
- Close bandwidth-heavy applications
App-Specific Issues
Streaming Problems
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Use Streaming Servers
Connect to optimized streaming locations
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Clear Cache
Clear browser/app cache and cookies
Gaming Issues
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Port Forwarding
Configure port forwarding if needed
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Gaming Servers
Use servers optimized for gaming
Security Warnings
DNS Leaks
Enable DNS leak protection in VPN settings
IP Leaks
Enable kill switch and WebRTC protection
Advanced Troubleshooting
Network Configuration
Check firewall settings and network adapter configuration
System Logs
Review VPN logs for specific error messages
Clean Installation
Uninstall and reinstall VPN client if problems persist
When to Contact Support
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Basic troubleshooting steps don't resolve the issue
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Persistent security warnings or error messages
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Account or billing related issues